Air source heat pumps
Your home’s heating and hot water may be powered by an air source heat pump (ASHP). This renewable system works with radiators, pipework, and a hot water cylinder to keep your home comfortable all year round.
An ASHP works by drawing heat energy from the air outside - similar to how a fridge works, but in reverse. That captured heat is then transferred into your home, providing both heating and hot water efficiently and sustainably.
If your home uses an ASHP and you’d like more guidance on how to get the best from it, please contact your sales advisor, who can share a helpful video tutorial.
Caring for your ASHP
Remove leaves, snow, and debris so air can flow freely.
Clean or replace filters as recommended to maintain airflow.
Never block or enclose the outdoor unit - it needs space to work.
Book a professional check-up once a year to ensure everything is working properly.
If you notice unusual noises of reduced heating, contact a qualified engineer promptly.
Solar panels
Some of our shared ownership properties come fitted with solar panels, giving you the benefit of generating clean, renewable energy right from your roof - by turning daylight into electricity. Solar panels help reduce your electricity bills and lower your carbon footprint, making your home more sustainable.
To keep them working efficiently, take a look at some of the recommended care tips below.
Caring for your solar panels
Dirt, leaves, and bird droppings can reduce performance. A gentle clean with water or a soft brush once or twice a year is usually enough.
Make sure trees or other objects aren’t blocking sunlight.
Use your inverter or monitoring app to check energy output regularly.
Professional servicing: Arrange an inspection every few years to ensure everything is in good condition.
If there is a power cut your inverter will switch off, which stops any generation from your solar panels entering the property. This is a safety feature to protect workers who may be repairing the grid.
Yes, solar panels will produce electricity throughout the colder months. A bright
day in winter will continue to produce high levels of electricity, as panels gain energy from solar radiation, rather than energy from heat. However, sometimes the output is lower than during the height of summer, as winter days are shorter and so the sun will be lower in the sky.