We welcome your feedback
It helps us to know what we’re doing right and what we can improve. We aim to make it quick and easy for you to have your say about what matters to you, so we can deliver the best possible service and you can get on with enjoying your home. We monitor our performance and listen to your feedback to make sure we’re always improving what we do and delivering an outstanding service.
How we're doing
Customer satisfaction survey
Satisfaction with upgrade service
Satisfaction with ending your tenancy
Making complaints count
We are committed to a positive complaint handling culture, making it simple and easy for you to get your concerns resolved.
Our complaints policy sets out our commitment to you and our local Tenant Voice Teams are on hand to support you throughout the complaint process.
Compliments
Have you recently had a great experience with a member of our staff or one of our teams?
We would love to hear from you if you have a compliment for one of our members of staff or a service you have used. Your feedback on what we are doing well is very important to us.
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