Found your Flagship
Your home user guide
Upon completion of your new home, your dedicated sales advisor will provide you with a comprehensive home user guide for your property. This guide is designed to be your essential reference for all aspects of your new home. It includes valuable information such as local transport connections, details about your development, and clear instructions on how to report any defects or issues. Think of it as your go-to resource for ensuring a smooth and enjoyable experience in your new home.
For your convenience, see the link below for digital version, which you can access at any time.
Your aftercare team
At Flagship Homes, our commitment to you doesn’t end when you receive your keys - it’s just the beginning. Our dedicated aftercare team is here to support you throughout your homeownership journey, ensuring your new home continues to meet the high standards you expect and deserve. From answering your questions to resolving any issues that may arise, our friendly and knowledgeable team is just a call or click away. We’re passionate about making sure you feel confident, comfortable, and cared for in your new home - every step of the way.
Defects in your new home
We aim to deliver homes of the highest quality, but if something isn’t right, we’re here to help. Head to our dedicated page to find out what counts as a defect, what you’re responsible for, and how to report any issues—so you can get the support you need quickly.
Building standards
We want you to love your home as much as we do. That's why we build our homes to the highest building standards. We take pride in everything we build, offering you piece of mind in your new home.
When you buy a home from Flagship Homes you benefit from Buildmark cover which is an insurance policy to cover your home against specified risks which could be very expensive to put right. Mortgage lenders prefer to lend on homes that have this type of cover because they know the home will have been built to specified standards of construction. Your home is covered by a 10-year NHBC guarantee.
For further information you can scan the QR code to read the NHBC guide to your home.
Your feedback
It helps us to know what we’re doing right and what we can improve. We aim to make it quick and easy for you to have your say about what matters to you, so we can deliver the best possible service and you can get on with enjoying your home.
We monitor our performance and listen to your feedback to make sure we’re always improving what we do and delivering an outstanding service. However we understand that sometimes things can go wrong. If this happens, we know how frustrating it can be and we want to work with you to put things right.
Contact us
Our dedicated team are here to support you with any enquiries you might have.
Call us on: 01603 255444, option 2
Email us at: aftercare@flagship-homes.co.uk
Or complete the online form.
